Shipping & Delivery Policy

Effective Date: August 5, 2026
Last Updated: August 5, 2026

Flomaru does not ship gifts across borders. We partner with local florists, bakers, pâtissiers, and gift makers in the recipient's own city, so what arrives is hand-prepared locally and delivered locally. This page explains where we deliver, how long it takes, and what happens if a delivery cannot be completed.

1. Where We Deliver

Our coverage is growing. The list below is drawn from our live delivery coverage, so it always reflects where we can deliver right now.

Use the destination picker at the top of the site to see every country and city we currently deliver to.

Within those countries, delivery is available only to the cities shown in the destination picker and at checkout. If a city is not listed, we cannot currently deliver to it, and you can vote for it on our About page so we can prioritise it.

We cannot deliver to PO boxes. Delivery to hospitals, hotels, military sites, and other controlled-access locations depends on that site's own rules for accepting deliveries on a recipient's behalf.

2. Delivery Charges

The price you see at checkout is the price you pay. It includes local delivery and any applicable taxes. There are no separate shipping charges added later, and no customs or import duties, because nothing crosses a border.

3. Delivery Timing

  • Choosing a date: you select your preferred delivery date at checkout, and your gift is prepared and dispatched for that date.
  • Lead time: the dates offered at checkout reflect what the local seller in that city can actually fulfil, so availability varies by destination.
  • Delivery hour: we cannot promise an exact delivery time. Specific time-slot delivery is not currently offered.

All delivery dates are targets rather than guarantees. Weather, traffic, local strikes, and other events outside the seller's control can move a delivery. Where we expect a delay, we will tell you as soon as we know.

4. Weekends, Public Holidays, and Peak Dates

Delivery availability on weekends and public holidays varies by city and by seller, and the dates offered at checkout already reflect what is available in that city.

On peak dates such as Valentine's Day, Mother's Day, and major local holidays, demand is very high. We strongly recommend ordering several days ahead. On these dates, delivery may take place at any time during the day.

5. Recipient Availability

Because gifts are perishable, the seller or their courier may contact the recipient in advance to confirm they will be available. Please give us a correct and complete delivery address and a working recipient phone number. Incomplete or inaccurate details are the most common cause of failed delivery.

If nobody is available at the address:

  • The gift may be left in a safe place at the address, where it is safe and appropriate to do so
  • It may be left with a neighbour, building reception, or concierge
  • Otherwise it may be returned to the seller

Redelivery is not always available and may be chargeable. Where a delivery fails because the address was wrong or incomplete, or the recipient refused it, the order is not refundable. See our Refund & Cancellation Policy.

6. Surprise Deliveries and Recipient Privacy

We will not share your personal contact details with the recipient, and a message card is included with every order so the gift arrives attributed the way you intended. A seller may still need to call the recipient to arrange access, which can reveal that a delivery is coming.

7. Substitutions

Flowers and fresh ingredients are seasonal and locally sourced. Where a specific stem, flower, or ingredient is unavailable on the day, the seller may substitute an item of equal or greater value while preserving the overall style, size, and colour palette of what you ordered. Containers, vases, and wrapping may also vary by city.

8. Tracking Your Order

Sign in and open your profile. Your most recent order appears at the top with a Track order button, and your full order history is below. We also send email updates as your gift moves from preparation, to out for delivery, to delivered.

9. Our Role

Flomaru Ltd. operates the platform. Your purchase is made from an independent local seller, whose name and contact details are shown at checkout, and delivery is carried out by that seller or a courier they select. Flomaru does not control the seller or their delivery process. If something goes wrong, contact us and we will work with the seller to put it right under our Refund & Cancellation Policy.

10. Contact

Flomaru Ltd. is a Canadian private corporation headquartered at 460 Columbia St W, Waterloo, ON, N2T 0C7. For delivery questions, message us on WhatsApp or email info@flomaru.com with your order number.